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1.
Total quality service: Principles, practices, and implementation/ by D.H. Stamatis. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: -Delray Beach, Florida: St. Lucie Press, c1996
Availability: Items available for loan: UM Bansalan College LIC (2)Call number: BCir. 658.812 St21p 1996, ...

2.
The baldrige award for education: How to measure and document quality improvement/ by Jerome S. Arcaro by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: --Delray beach, Florida St.Lucie Press 1995
Availability: Items available for loan: UM Bansalan College LIC (1)Call number: BCir.379.154 Ar21b 1995.

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