000			01195nam a22002537a 4500
003			OSt
005			20250912182929.0
006			a||||dr|||| 00| 0
007			ta
008			250912t2024 ||||||||r|||| 00| 0 eng d
020			_a978-971-9655-93-0
040			_cUM Bansalan College LIC
082			_aBFil. 658.562 _bP260p
100			_aPasahol, Jhon Ven Saint Laqui, author _917202
245			_aPrinciples of total quality management / _cby Jhon Ven Saint L. Pasahol, Chandra R. Tingga and Shiela C. Castillo
260			_aIntramuros, Manila, Philippines : _bMindshapers, Co., Inc., _cc2024
300			_aviii, 174 pages ; _c25 centimeters
336			_ardacontent
505			_a1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.
650		0	_aManagement _97
700			_aTingga, Chandra R. _918106
700			_aCastillo, Shiela C. _918107
942			_2ddc _cBFI
999			_c11077 _d11077