| 000 | 00697nam a22001937a 4500 | ||
|---|---|---|---|
| 001 | 3327 | ||
| 003 | OSt | ||
| 005 | 20241026141020.0 | ||
| 008 | 160929b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-074-707753-9 | ||
| 040 | _cUM Bansalan College LIC | ||
| 082 |
_aBCir. 658.8'12 _bF877i 1992 |
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| 100 |
_91801 _aFreemantle, David |
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| 245 |
_aIncredible customer service/ _cby David Freemantle |
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| 260 |
_aLondon: _bMcGraw-Hill Book Company, _cc1992 |
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| 300 |
_axiii, 197p. _c21.5cm. |
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| 505 | _aPart I. The key tests of customer service --2. Managing to achieve incredible customer service --3. Some practical steps --4. Some case studies --5. Some final thoughts. | ||
| 942 |
_2ddc _cBC |
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| 999 |
_c1250 _d1250 |
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