000			00791nam a22002177a 4500
001			1990
003			OSt
005			20241021184045.0
008			160930b xxu||||| |||| 00| 0 eng d
020			_a0-03-009254-X
040			_c1
082			_aBCir. 658.5 _bL547e 1995
100			_91852 _aLengnick-Hall, Cynthia A.
245			_aExperiencing quality/ _cby Cynthia A. Lengnick-Hall and Melissa G. Hartman
260			_a--Texas: _bThe Drydren Press, _cc1995
300			_ax,305p.: _c27.5cm.
500			_aIncludes appendix, references and index
505			_aSection I. Introduction --II. Fundamental quality concepts --III. Adapting quality to a specific setting --IV. Tools and techniques for achieving and sustaining quality.
700			_91853 _aHartman, Melissa G.
942			_2ddc _cBC
999			_c1277 _d1277