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999			_c1308 _d1308
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003			OSt
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008			161003b xxu||||| |||| 00| 0 eng d
020			_a0-314-06215-7
040			_cUM Bansalan College LIC
082			_2Third edition _aB.C. 658.56 _bEv151
100			_9894 _aEvans, James R.
245			_aThe management and control of quality/ _cby James R. Evans and William M. Lindsay
250			_aThird edition
260			_a--New York: _bWest Publishing Company _cc1996.
300			_axxiv, 749p.: _c25.2cm.
500			_aIncludes appendixes and index
505			_aPart 1. THE QUALITY SYSTEM -- Chapter 1. Introduction to Quality -- 2. Quality in manufacturing and services systems -- 3. Quality Management Philosophies -- Part 2. MANAGEMENT ISSUES IN QUALITY -- Chapter 4. Total quality Management -- 5. Focusing on customers -- 6. Leadership and strategic Planning -- 7. Quality in product and process Design -- 8. Measurement and strategic information Management -- 9. Process Management and continuous Improvement -- 10. Human resource management for quality -- 11. Employee involvement and participative management -- 12. Quality management evaluation and assessment -- 13. Organizing and Implementing TQM -- Part 3. TECHNICAL ISSUES IN QUALITY -- Chapter 14. Quality Assurance and control -- 15. Fundamentals of statistical process control -- 16. Additional Topics in Statistical Process Control -- 17. Reliability.
700			_9896 _aLindsay, William M.
942			_2ddc _cBC