| 000 | 00747nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c1599 _d1599 |
||
| 001 | 4640 | ||
| 003 | OSt | ||
| 005 | 20191029090120.0 | ||
| 008 | 161024b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1-880394-33-2 | ||
| 040 | _cUM Bansalan College LIC | ||
| 082 |
_aBCir. 658.8 _bT413 1997 |
||
| 100 |
_92317 _aMackay, Harvey |
||
| 245 |
_a301 great customers service ideas/ _cby Harvey Mackay |
||
| 260 |
_a--Boston: _bInc. Magazine _cc1997. |
||
| 300 |
_a351p. _c18cm. |
||
| 500 | _aInclude index | ||
| 505 | _aI. Hiring & training --II. Motivating people --III. Using technology --IV. Communicating --V. Measuring --VI. Value-added --VII. Partnering --VIII. Promoting --IX. Red carpet ideas --X. Post- sales service. | ||
| 942 |
_2ddc _cBC |
||