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003			OSt
005			20191119143546.0
008			161121b xxu||||| |||| 00| 0 eng d
020			_a1-884015-53-0
040			_cUM Bansalan College LIC
082			_aBRef. 658.652 _bM46e 1995
100			_93361 _aMears, Peter
245			_aThe executive guide to implementing quality sytems/ _cby Peter Mears and Frank Voehl
260			_a--Florida: _bSt. Lucie Press, _cc1995
300			_axi, 218p.: _c27.5 cm.
505			_aChapter 1. Leadership for continuous quality improvement --2. Creating a sense of urgency --3. Establishing direction --4. Supporting strategies and guiding principles --5. The quality council: a structure for continuous quality improvement --6. Roles of a successful quality council --7. Reporting and evaluating quality results --8. Empowerment, engagement and encouragement --9. Understanding the consumer --10. Implementing a consumer-forced measurement --11. Defining consumer quality --12. Improving services --13. Quality systems: ISO and Baldrige.
700			_93362 _aVoehl, Frank
942			_2ddc _cBREF.