000			nam a22 7a 4500
999			_c4745 _d4745
001			0044
003			OSt
005			20170814143152.0
008			170814b xxu||||| m||| 00| 0 eng d
040			_cUM Bansalan College LIC
082			_aBT/B220i/2011
100			_96319 _aBanal-Agnir, May Arnie S.
245			_aImplementation of savings and credit with education (SCWE) program of Bansalan cooperative society and the level of satisfaction of its members / _cby May Arnie S. Banal-Agnir, Cherry Anne Gelera.
260			_a-- Davao del Sur: _bUM Bansalan College, _c2011
300			_ai, 62p.: _c29cm.
520	3		_aTo be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have search continuously studied on the importance of customer satisfaction, loyalty and retention. Customer satisfaction is important because many researchers have shown that customer satisfaction has a positive effect on an organization's profitability. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. There is also a positive connection between customer satisfaction, loyalty and retention. Therefore, customer satisfaction, loyalty and retention are all very important for an organization to be successful.
700			_96325 _aGelera, Cherry Anne
942			_2ddc _cBT