000			01479nam a22002537a 4500
001			0146
003			OSt
005			20240223103311.0
008			180124b xxu||||| m||| 00| 0 eng d
040			_cUM Bansalan College LIC
082			_aBT/Su81w/2010
100			_96886 _aSusada, Erick Paul
245			_aThe water distribution of bansalan water district and the satisfaction level of the water consumers in poblacion dos, bansalan, davao del sur/ _cby Erick Paul Susada, Mercy Enanoria, Miralyn Lumantas, Jonah May Momo, Vervina Flor Saucejo, Gian Carlo Cabaral & Mark Obtinarion
260			_a--Davao del Sur: _bUM Bansalan College. _c2010
300			_ai,xxxv: _b27.8cm.
520			_aThe research bases mainly on quantitative method; that is questionnaire method. The researchers aim to measure the customer satisfaction by comparing their expectation and perception of services give by the BWD (Bansalan Water District). GAP MODEL OF SERVICE QUALITY serves the theoretical framework for the research. Moreover GAP MODEL OF SERVICE QUALITY dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questioners for this research.
700			_96887 _aEnanoria, Mercy
700			_96888 _aLumantas, Mirelyn
700			_96889 _aMomo, Jonah May
700			_96890 _aSaucejo, Vervina Flor
700			_96891 _aCabaral, Gian Carlo
700			_96892 _aObtenario, Mark
942			_2ddc _cBT
999			_c5583 _d5583