000			01708nam a22001937a 4500
999			_c6108 _d6108
003			OSt
005			20181011193949.0
008			181011b ||||| |||| 00| 0 eng d
040			_cUM Bansalan College LIC
082			_aBT/ D36s/2018
100			_98218 _aDeloria, Laranica T.
245			_aService Quality and client satisfaction of MSWDO in the Municipality of Bansalan, Davao Del Sur/ _cby Laranica T. Deloria, Jeslyn S. Baquero, and Kimberly P. Cubong.
260			_a--B ansalan Davao Del sur: _bUM Bansalan College _cc2018
300			_aix, 46p.: _bill.; _c30cm.
520			_aThis study determined and analyzed the service quality and client satisfaction in MSWDO of Bansalan davao Del Sur and it is the result of a field research which aimed to determined the quality offered by MSWDO. the research study was participated by 200 respondent coming from selected resident in Bansalan Davao Del sur such as New Clarin, Dolo and Sto Nino. It revealed that service quality and client satisfaction have direct relationship. This study plays a great role which well serve as helping tool to MSWDO management to improve and enhance the existing guidelines and practice in terms of quality service to the client and to be a guide in specific dimension top be improved. As a civil servant, service is the business. The image of MSWDO can be observe thru up- to-date equipment, facilities, information for any changes and guidelines and policies of there existing programs and those information should be disseminated to the client so that they well also known and can adopt whatever changes that well take place.
700			_98219 _aBaquero, Jeslyn S.
700			_98220 _aCubong, Kimberly P.
942			_2ddc _cBUT