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040			_cUM Bansalan College LIC
082			_aBCir. 658.562 _bR141t
100			_91210 _aRamasamy, Subburaj
245			_aTotal quality management/ _cby Subburaj Ramasamy
260			_aNew Delhi: _bTata McGraw-Hill Publishing Company Limited, _cc2012
300			_axvii, 493p.: _billustration; _c23cm.
362			_ac2012
500			_aIncludes references and index.
505			_aChapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21: Environmental management system( EMS).-- Chapter 22: Quality awards.
650			_aTotal quality management
650			_aProduction management--Quality control _917012
650			_aQuality control _94841
650			_aQuality assurance _917013
942			_2ddc _cBCIR.
999			_c833 _d833