An A-Z social of work skills/ by Michaela Rogers

Includes references and index

A -- Active listening -- Advocacy -- Anti-discriminatory practice -- Anti-oppressive practice -- Appreciative inquiry -- Assertiveness -- Assessment -- B -- Breaking bad news -- Building resilience -- C -- Case recording -- Chairing meetings -- Challenging skills -- Chronologies -- Collaboration: working with experts by experience -- Communicating with children and young people -- Communicating with people with lived experience of learning disabilities -- Conflict management and resolution -- Containing anxiety -- Counselling skills -- Court skills -- Critical incident analysis -- Critical thinking and analysis -- Cross-cultural practice -- D -- Dealing with hostility and aggression -- Dealing with resistance -- E -- Ecomapping -- Email communication -- Emotional intelligence -- Empathy -- Empowerment and enabling -- Endings -- Ethical practice -- Evidence-informed practice -- G -- Genograms -- Giving and receiving feedback -- Grief and loss -- Group work -- H -- Home visits -- I -- Interpreters -- Interprofessional practice -- Interviewing -- L -- Life story work -- M -- Managing stress -- Managing supervision -- Mediation -- Motivational interviewing -- N -- Non-verbal communication -- O -- Observational skills -- P -- Person-centred communication -- Person-centred planning -- Presentation skills -- Professional challenge -- Professional development -- Professional judgement and decision-making -- Professional values and ethics -- Q -- Questioning -- R -- Radical social work -- Rapport building -- Reflective practice -- Reflective writing -- Report writing -- Respecting confidentiality -- Restorative practice -- Risk assessment -- Root cause analysis -- S -- Safeguarding -- Setting and maintaining professional boundaries -- Solution-focused practice -- Systemic practice techniques -- T -- Task-centred practice -- Telephone skills -- Time management -- U -- Use of self and reflexivity -- Using humour -- V -- Valuing diversity -- W -- Working with protected characteristics