Total quality service: Principles, practices, and implementation/ by D.H. Stamatis.
Material type:
- 1-884015-83-2
- BCir.658.812 St21p 1996
Item type | Home library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.812 St21p 1996 (Browse shelf(Opens below)) | c.2 | Available | 2677 | ||
Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.812 St21p 1996 (Browse shelf(Opens below)) | c.1 | Available | 4592 |
Includes appendices, bibliography and index
Chapter 1. Quality --2. Product versus service --3. Communication and management --4. Total quality service implementation strategy --5. Teams and empowerment --6. Conflict resolution --7. Customer service and satisfaction --8. Benchmarking --9. Problem solving and tools used in TQS --10. ISO and services.
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