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Delivering customer service: How to win a competitive edge through managing customer relationships successfully/ by Shelia Payne

By: Material type: TextTextPublication details: Hongkong : Grolier International Inc., c1999Edition: Deluxe editionDescription: 186p. : 24 cmISBN:
  • 0-7172- 9740-3
DDC classification:
  • BRef. 658 P293g 1999 Deluxe ed.
Contents:
1. Dealing with customers --2. Keeping records --3. Another satisfied customer --4. Improving your customer service --5. Your company's good reputation --6. Keeping yourself up-to-date --7. Solving problems for customers --8. Making changes to improve service --9. Putting your customer service NVQ together.
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Item type Home library Call number Status Date due Barcode
Bansalan Reference Bansalan Reference UM Bansalan College LIC BRef. 658 P293g 1999 (Browse shelf(Opens below)) Not for loan 1861

Includes appendix, glossary and index

1. Dealing with customers --2. Keeping records --3. Another satisfied customer --4. Improving your customer service --5. Your company's good reputation --6. Keeping yourself up-to-date --7. Solving problems for customers --8. Making changes to improve service --9. Putting your customer service NVQ together.

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