Introduction to hotel and front office operations/
Roldan, Amelia
Introduction to hotel and front office operations/ by Amelia S. Roldan - Manila: AR Skills Development and Management Services, Inc., c2014 - ii,175p.: ill.; 26.4cm. - c2014
Chapter 1.--Overview of the hospitality industry --2. The rooms division & and the front office --3. Handling rooms reservations --4. The front desk --5. Bell service --6. Front office cashiering --7.Insuring guest safety --8. Room sales & guest relations.
978-971-94195-7-0
Hotels and motels -- Management
BFil.674.94068 / R64i
Introduction to hotel and front office operations/ by Amelia S. Roldan - Manila: AR Skills Development and Management Services, Inc., c2014 - ii,175p.: ill.; 26.4cm. - c2014
Chapter 1.--Overview of the hospitality industry --2. The rooms division & and the front office --3. Handling rooms reservations --4. The front desk --5. Bell service --6. Front office cashiering --7.Insuring guest safety --8. Room sales & guest relations.
978-971-94195-7-0
Hotels and motels -- Management
BFil.674.94068 / R64i