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Principles of total quality management /

Pasahol, Jhon Ven Saint Laqui, author

Principles of total quality management / by Jhon Ven Saint L. Pasahol, Chandra R. Tingga and Shiela C. Castillo - Intramuros, Manila, Philippines : Mindshapers, Co., Inc., c2024 - viii, 174 pages ; 25 centimeters

1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.

ISBN: 978-971-9655-93-0

Subjects--Topical Terms:
Management

Dewey Class. No.: BFil. 658.562 / P260p

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