The management and control of quality/
Evans, James R.
The management and control of quality/ by James R. Evans and William M. Lindsay - Fourth edition - U.S.A: South-Western College Publishing c1999. - xii, 776p.: ill. 25.3cm.
Includes bibliography, appendixes and index
Chapter 1 Introduction to quality -- 2. Quality in manufacturing and service system -- 3. Quality management Philosophies -- 4. Managing for quality and high Performance -- 5. Focusing on Customers -- 6. Leadership and Strategic planning -- 7. Human resource development and management -- 8. Process management -- 9. Tools for process management -- 10. Measurement and strategic information management -- 11. Building and sustaining total quality organization --12. Quality Assurance -- 13. Fundamentals of statistical Process control --14. Additional topics in statistical Process -- 15. Reliability.
0-538-88242-5
B.C. 658.5'62 / Ev15m
The management and control of quality/ by James R. Evans and William M. Lindsay - Fourth edition - U.S.A: South-Western College Publishing c1999. - xii, 776p.: ill. 25.3cm.
Includes bibliography, appendixes and index
Chapter 1 Introduction to quality -- 2. Quality in manufacturing and service system -- 3. Quality management Philosophies -- 4. Managing for quality and high Performance -- 5. Focusing on Customers -- 6. Leadership and Strategic planning -- 7. Human resource development and management -- 8. Process management -- 9. Tools for process management -- 10. Measurement and strategic information management -- 11. Building and sustaining total quality organization --12. Quality Assurance -- 13. Fundamentals of statistical Process control --14. Additional topics in statistical Process -- 15. Reliability.
0-538-88242-5
B.C. 658.5'62 / Ev15m