The management and control of quality/ by James R. Evans and William M. Lindsay

By:

Evans, James R

Contributor(s):

Lindsay, William M

Material type: Text

TextPublication details: --U.S.A: South-Western College Publishing c1999.Edition: Fourth editionDescription: xii, 776p.: ill. 25.3cmISBN:

0-538-88242-5

DDC classification:

Fourth edition B.C. 658.5'62 Ev15m

Contents:

Chapter 1 Introduction to quality -- 2. Quality in manufacturing and service system -- 3. Quality management Philosophies -- 4. Managing for quality and high Performance -- 5. Focusing on Customers -- 6. Leadership and Strategic planning -- 7. Human resource development and management -- 8. Process management -- 9. Tools for process management -- 10. Measurement and strategic information management -- 11. Building and sustaining total quality organization --12. Quality Assurance -- 13. Fundamentals of statistical Process control --14. Additional topics in statistical Process -- 15. Reliability.

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Holdings
Item type	Home library	Call number	Status	Date due	Barcode
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658.5'62 Ev15m 1999 (Browse shelf(Opens below))	Available		4665

Includes bibliography, appendixes and index

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