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Incredible customer service/

Freemantle, David

Incredible customer service/ by David Freemantle - London: McGraw-Hill Book Company, c1992 - xiii, 197p. 21.5cm.

Part I. The key tests of customer service --2. Managing to achieve incredible customer service --3. Some practical steps --4. Some case studies --5. Some final thoughts.

ISBN: 0-074-707753-9

Dewey Class. No.: BCir. 658.8'12 / F877i 1992

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