Service operations management/
Schmenner, Roger W.
Service operations management/ by Roger W. Schmenner - New Jersey: Prentice Hall, Inc. c1995. - xiv, 406p.: ill. 23.5cm.
Includes index
Contents -- the nature of services -- supporting the service encounter --flows, bottlenecks, and balance --bottlenecks in space and time: layouts and variability --making quality happen -- making quality happen -- service standards, plans, schedules, and controls -- matching demand and supply -- managing inventories: time-independent systems -- issues in logistics, location, and franchising.
0 02 406811 X
BCir. 658 / Sch44s
Service operations management/ by Roger W. Schmenner - New Jersey: Prentice Hall, Inc. c1995. - xiv, 406p.: ill. 23.5cm.
Includes index
Contents -- the nature of services -- supporting the service encounter --flows, bottlenecks, and balance --bottlenecks in space and time: layouts and variability --making quality happen -- making quality happen -- service standards, plans, schedules, and controls -- matching demand and supply -- managing inventories: time-independent systems -- issues in logistics, location, and franchising.
0 02 406811 X
BCir. 658 / Sch44s