Total quality management/
Ramasamy, Subburaj
Total quality management/ by Subburaj Ramasamy - New Delhi: Tata McGraw-Hill Publishing Company Limited, c2012 - xvii, 493p.: illustration; 23cm. - c2012
Includes references and index.
Chapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21: Environmental management system( EMS).-- Chapter 22: Quality awards.
987-0-07-022397-4
Total quality management
Production management--Quality control
Quality control
Quality assurance
BCir. 658.562 / R141t
Total quality management/ by Subburaj Ramasamy - New Delhi: Tata McGraw-Hill Publishing Company Limited, c2012 - xvii, 493p.: illustration; 23cm. - c2012
Includes references and index.
Chapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21: Environmental management system( EMS).-- Chapter 22: Quality awards.
987-0-07-022397-4
Total quality management
Production management--Quality control
Quality control
Quality assurance
BCir. 658.562 / R141t