Total quality management/ by Subburaj Ramasamy
Material type:
TextPublication details: New Delhi: Tata McGraw-Hill Publishing Company Limited, c2012Description: xvii, 493p.: illustration; 23cmISBN: - 987-0-07-022397-4
- BCir. 658.562 R141t
| Item type | Home library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.562 R141t 2012 (Browse shelf(Opens below)) | c.1 | Available | 6579 | ||
| Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.562 R141t 2012 (Browse shelf(Opens below)) | c.2 | Available | 6580 | ||
| Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.562 R141t 2012 (Browse shelf(Opens below)) | c.3 | Available | 6581 |
Includes references and index.
Chapter 1: TQM evolution.-- Chapter 2: Quality cost.-- Chapter 3: Leadership.-- Chapter 4: TQM implementation.-- Chapter 5: Customer satisfaction.-- Chapter 6: Employee Involvement.-- Chapter 7: Process approach.-- Chapter 8: Continuous process improvement.-- Chapter 9: Supplier partnership.-- Chapter 10: Performance measures.-- Chapter 11: The seven quality control tools and introduction to statistics.-- Chapter 12: Control charts for improving process capability.-- Chapter 13: Six sigma.-- Chapter 14: Seven new management tools.-- Chapter 15: Business process benchmarking (BPB).-- Chapter 16: Quality function deployment(QFD).-- Chapter 17: Taguchi's robust design.-- Chapter 18: Total productive maintenance.-- Chapter 19: Failure mode and effects analysis(FMEA).-- Chapter 20: Quality system- ISO 9000 standard.-- Chapter 21: Environmental management system( EMS).-- Chapter 22: Quality awards.
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