The skills development handbook for busy managers/ by Pat O' Reilly

Include index

Chapter 1. How to manage yourself and find time to manage your career --2. Improve your listening skills the art of advanced communication --3. Management by informal communication the everyday skills of managing people --4. Add punch to your presentations a strategy for improved capability and confidence --5. Improve your business meetings and waste less time in other people's badly managed meetings --6. Development your interviewing and negotiating skills and learn to create win-win situations --7. Improve your writing skills a strategy for success in the information age --8. Improve your commercial awareness your contribution to sales, marketing and customer care --9. How to manage information and avoid becoming a data dump --10. Improve your financial awareness and understand the jargon of accounting --11. How to manage projects a step-by-step guide to project definition, planning and control --12. Effective teamwork, and leadership the link between personal competence and group effectiveness.