Introduction to total quality: Quality, productivity, competitiveness/ by David L. Goetsch and Stanley Davis
Material type:
TextPublication details: Singapore: Prentice Hall, c1994Description: xiv, 595p.: 23.5cmISBN: - 0-13-163693-6
- BCir. 658.4013 G555i 1994
| Item type | Home library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.562 G555i 1994 (Browse shelf(Opens below)) | c.2 | Available | 1994 | ||
| Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.562 G555i 1994 (Browse shelf(Opens below)) | c.1 | Available | 2183 |
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| BCir. 658.561 Ev1t 2015 Total quality management/ | BCir. 658.562 Ar676t 2013 Total quality management/ | BCir. 658.562 G555i 1994 Introduction to total quality: Quality, productivity, competitiveness/ | BCir. 658.562 G555i 1994 Introduction to total quality: Quality, productivity, competitiveness/ | BCir. 658.562 G555i 1994 Introduction to total quality: Quality management for production, processing, and services/ | BCir. 658.562 Or37 2018 Organization and management | BCir. 658.562 Or37 2018 Organization and management |
Includes appendix and index
Chapter I. The total quality concept: An overview --II. Quality and competitiveness --III. Total quality and ethics --IV. Partnering for competitiveness --V. Quality culture --VI. Establishing a customer focus --VII. Total employee involvement and empowerment --VIII. Leadership, team building, and teamwork --IX. Decision making and problem solving --X. Communication/interpersonal relations/conflict management --XI. Education and training --XII. Overview of total quality tools --XIII. Bench marking --XIV. Continuous improvement --XV. Quality function deployment --XVI. Statistical process control --XVI. Just-in-time manufacturing --XVIII. Implementing total quality management.
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