Total quality management/ by K.C. Arora

Include index.

1. Introduction to ISO 9000 and Total quality management taguchi methods -- 2. Quality control, total quality control -- 3. Customer Focus -- 4. Total waste elimination (5-S, Maintenance, MH, setup, JIT) -- 5. TQM gurus -- 6. Total Employee involvement ( decision making, Problem solving, Employees Participation, Organizational culture, suggestion schemes -- 7. Quality Assurance System -- 8. Quality of product design and development (failure mode and effect analysis failure mode effect and critical analysis, failure analysis) -- 9. Quality of conformance ( Mechatronics, Lean manufacturing, World class manufacturing, Agile manufacturing, virtual manufacturing, Agent based manufacturing) -- 10. Continuous Quality Improvement (Single minute Exchange of die, kaizen, Juran 7Q Tools, New 7Q tools, Deming cycle) -- 11. inspection and measurement -- 12. Quality in services Organization -- 13. Quality Circles, shop Improvement group and self managing work teams -- 14. Bench marketing -- 15. TQM for sales and marketing -- 16. Business Process reengineering and information technology -- 17. SQC and SPC -- 18. Quality of after sales and services -- 19. Terotechnology and Product quality -- 20. Role of people in Quality -- 21. Reliability as a quality characteristics -- 22. Quality Leadership -- 23. Quality linked productivity -- 24. Process management for improving quality -- 25. ERP and supply chain management -- 26. Value engg/ Analysis and management -- 27. Cost of quality or quality cost -- 28. Quantum quality or quality transformation -- 29. Quality control for export units -- 30. The Quality Revolution -- 31. Concurrent Engineering -- 32. Team building -- 33. Quality maturity -- 34. quality discipline -- 35. quality repay -- 36. Design of experiments -- 37. Achieving total commitment to quality -- 38. Problem solving methodology quality improvement -- 39. Standardization and its relevance on quality systems -- 40. Planning Process for TQM Implementation -- 41. Managing change -- 42. Total safety system for TQM -- 43. Quality information equipment engineering -- 44. Corporate quality awards -- 45. ISO 9000-2000 -- 46. ISO 9001(2000) -- 47. ISO 9004(2000) -- 48. ISO 1400 & ISO 14001 -- 48. Transition from QS 9000 to ISO/ TS 16949-2002 -- 50. Six Sigma -- 51. Non-Destructive Testing -- 52. Diagnostic Maintenance and Condition Monitoring -- 53. Signature Analysis and technical Diagnostics -- 54. ISO 15489-Managing Business Records -- 55. TL 900 Business Excellence Acceleration Model in Telecom -- 56. Mining the TQM Motherload -- 57. Planning Process -- 58. Mission Statement -- 59. Joint ISO-ILAC-IAF Communique- ISO 17025:2005 -- 60. Lean Six Sigma -- 61. ISO 22000 -- 62. Occupational Health & Safety Management: OHSAS 18001