Delivering customer service: How to win a competitive edge through managing customer relationships successfully/ by Shelia Payne
Material type:
TextPublication details: Hongkong : Grolier International Inc., c1999Edition: Deluxe editionDescription: 186p. : 24 cmISBN: - 0-7172- 9740-3
- BRef. 658 P293g 1999 Deluxe ed.
| Item type | Home library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Bansalan Reference
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UM Bansalan College LIC | BRef. 658 P293g 1999 (Browse shelf(Opens below)) | Not for loan | 1861 |
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Includes appendix, glossary and index
1. Dealing with customers --2. Keeping records --3. Another satisfied customer --4. Improving your customer service --5. Your company's good reputation --6. Keeping yourself up-to-date --7. Solving problems for customers --8. Making changes to improve service --9. Putting your customer service NVQ together.
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