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The executive guide to implementing quality sytems/ by Peter Mears and Frank Voehl

By: Contributor(s): Material type: TextTextPublication details: --Florida: St. Lucie Press, c1995Description: xi, 218p.: 27.5 cmISBN:
  • 1-884015-53-0
DDC classification:
  • BRef. 658.652 M46e 1995
Contents:
Chapter 1. Leadership for continuous quality improvement --2. Creating a sense of urgency --3. Establishing direction --4. Supporting strategies and guiding principles --5. The quality council: a structure for continuous quality improvement --6. Roles of a successful quality council --7. Reporting and evaluating quality results --8. Empowerment, engagement and encouragement --9. Understanding the consumer --10. Implementing a consumer-forced measurement --11. Defining consumer quality --12. Improving services --13. Quality systems: ISO and Baldrige.
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Item type Home library Call number Status Date due Barcode
Bansalan Reference Bansalan Reference UM Bansalan College LIC BRef. 658.652 M46e 1995 (Browse shelf(Opens below)) Not for loan 3753

Chapter 1. Leadership for continuous quality improvement --2. Creating a sense of urgency --3. Establishing direction --4. Supporting strategies and guiding principles --5. The quality council: a structure for continuous quality improvement --6. Roles of a successful quality council --7. Reporting and evaluating quality results --8. Empowerment, engagement and encouragement --9. Understanding the consumer --10. Implementing a consumer-forced measurement --11. Defining consumer quality --12. Improving services --13. Quality systems: ISO and Baldrige.

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