Business communication: Strategies and skills/ by Lahiff Huseman and Penrose

Includes appendix and index

Chapter 1. -- To acquaint student with international business communication -- 2. To recognize the extent to which organizations depend upon communication -- 3. To identify some of the monetary and nonmonetary costs of communication to the organization -- 4. To recognize the reason for the increasing importance of business communication -- 5 To provide guidelines for international business communication -- 6 To understand the value of training to improve sending and receiving message -- 7 To understand the environment in which the business organization functions -- 8. To recognize the effect of this environment upon business communication.