Total quality service: Principles, practices, and implementation/ by D.H. Stamatis.

By:

Stamatis, D.H

Material type: Text

TextPublication details: -Delray Beach, Florida: St. Lucie Press, c1996.Description: xvi,318p. 24.6cmISBN:

1-884015-83-2

Subject(s):

total quality service

DDC classification:

BCir.658.812 St21p 1996

Contents:

Chapter 1. Quality --2. Product versus service --3. Communication and management --4. Total quality service implementation strategy --5. Teams and empowerment --6. Conflict resolution --7. Customer service and satisfaction --8. Benchmarking --9. Problem solving and tools used in TQS --10. ISO and services.

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Holdings
Item type	Home library	Call number	Copy number	Status	Date due
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658.812 St21p 1996 (Browse shelf(Opens below))	c.2	Available
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658.812 St21p 1996 (Browse shelf(Opens below))	c.1	Available

Includes appendices, bibliography and index

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