Total quality in marketing/ by William C. Johnson and Richard J. Chvala.
Material type:
- 1-884015-13-1
- BCir. 658.8 J630t
Item type | Home library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Bansalan Circulation1 | UM Bansalan College LIC | BCir. 658.8 J630t 1996 (Browse shelf(Opens below)) | Available | 2680 |
Includes glossary and index
Chapter 1. Why total quality in marketing --2. Overview of total quality --3. House of quality --4. Management system --5. Total quality in marketing requires vision --6. Strategy: using TQM to compete globally --7. Working in teams --8. Implementing total quality in marketing --9. Adopting quality standards.
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