301 great customers service ideas/
Mackay, Harvey
301 great customers service ideas/ by Harvey Mackay - Boston: Inc. Magazine c1997. - 351p. 18cm.
Include index
I. Hiring & training --II. Motivating people --III. Using technology --IV. Communicating --V. Measuring --VI. Value-added --VII. Partnering --VIII. Promoting --IX. Red carpet ideas --X. Post- sales service.
1-880394-33-2
BCir. 658.8 / T413 1997
301 great customers service ideas/ by Harvey Mackay - Boston: Inc. Magazine c1997. - 351p. 18cm.
Include index
I. Hiring & training --II. Motivating people --III. Using technology --IV. Communicating --V. Measuring --VI. Value-added --VII. Partnering --VIII. Promoting --IX. Red carpet ideas --X. Post- sales service.
1-880394-33-2
BCir. 658.8 / T413 1997