301 great customers service ideas/ (Record no. 1599)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00747nam a22002057a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 4640 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20191029090120.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161024b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1-880394-33-2 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | UM Bansalan College LIC |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | BCir. 658.8 |
| Item number | T413 1997 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 2317 |
| Personal name | Mackay, Harvey |
| 245 ## - TITLE STATEMENT | |
| Title | 301 great customers service ideas/ |
| Statement of responsibility, etc. | by Harvey Mackay |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | --Boston: |
| Name of publisher, distributor, etc. | Inc. Magazine |
| Date of publication, distribution, etc. | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 351p. |
| Dimensions | 18cm. |
| 500 ## - GENERAL NOTE | |
| General note | Include index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | I. Hiring & training --II. Motivating people --III. Using technology --IV. Communicating --V. Measuring --VI. Value-added --VII. Partnering --VIII. Promoting --IX. Red carpet ideas --X. Post- sales service. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Bansalan Circulation1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | UM Bansalan College LIC | 10/24/2016 | 4640 | BCir. 658.8 T413 1997 | 4640 | 06/24/2021 | 10/24/2016 | Bansalan Circulation1 |