The management and control of quality/ by James R. Evans and William M. Lindsay

By:

Evans, James R

Contributor(s):

Lindsay, William M

Material type: Text

TextPublication details: --U.S.A: South-Western College Publishing c1999.Edition: Fourth editionDescription: xii, 776p.: ill. 25.3cmISBN:

0-538-88242-5

DDC classification:

Fourth edition B.C. 658.5'62 Ev15m

Contents:

Chapter 1 Introduction to quality -- 2. Quality in manufacturing and service system -- 3. Quality management Philosophies -- 4. Managing for quality and high Performance -- 5. Focusing on Customers -- 6. Leadership and Strategic planning -- 7. Human resource development and management -- 8. Process management -- 9. Tools for process management -- 10. Measurement and strategic information management -- 11. Building and sustaining total quality organization --12. Quality Assurance -- 13. Fundamentals of statistical Process control --14. Additional topics in statistical Process -- 15. Reliability.

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Holdings
Item type	Home library	Call number	Status	Date due
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658.5'62 Ev15m 1999 (Browse shelf(Opens below))	Available

Includes bibliography, appendixes and index

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