Sales reengineering from the outside : Engaging customers with a new approach to sales, marketing and service/ by Mark Blessington and Bill O'Connel.

By:

Blessington, Mark

Contributor(s):

O'Connel, Bill

Material type: Text

TextPublication details: --New York: McGraw-Hill, c1995.Description: xiv, 256p. ill.; 22.3cmISBN:

0-07-005950-0

DDC classification:

BCir. 658.81 B617s

Contents:

Chapter one. The power shift --Two. The new procurement --Three. Models of procurement --Four. Functions are failing --Five. Enter the engagement era --Six. Disconnects and potential --Seven. Engagement strategy --Eight. Measuring return and effectiveness --Nine. Developing early warning --Ten. The reengineering process --Eleven. Forming and leading teams --Twelve. Contracting with employees.

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Holdings
Item type	Home library	Call number	Status	Date due	Barcode
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658.81 B617s 1995 (Browse shelf(Opens below))	Available		2007

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