Fundamentals of business communication / by Efren F. Abulencia

Includes references, appendices and index

Chapter 1. The nature of business communication process --2. The principles of writing and the writing process --3. Formatting the physical form of the business letter --4. Writing sales and promotional letters --5. Writing credit and collection letters --6. Writing claim and adjustment letters --7. Preparing resumes and job application letters --8. Preparing recommendation and reference letters --9. Preparing a memorandum and a endorsement letter --10. Preparing minutes of the meeting --11. Preparing business reports --12. Using graphics in business reports --13. Preparing social-business correspondence --14. Digital communication in business.