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Total quality management / by Angelita Ong Camilar-Serrano

By:

Camilar-Serrano, Angelita Ong

Material type: Text

TextPublication details: Manila: Unlimited Books Library Services & Publishing Inc., c2016Description: x, 252p,; 25.1cmSubject(s):

Management

DDC classification:

BFil. 658.562 C146t

Contents:

Chapter 1. -- Introduction to TQM -- 2. Strategic dimensions of quality -- 3. Gurus of TQM -- 4. Kaizen : concepts and systems -- 5. Good housekeeping -- 6. Phases in TQM implementation -- 7. TQM and planning tools -- 8. Customer value strategy -- 9. Quality standards.

Summary: Chapter I: Introduction to TQM --Chapter 2: Strategic dimensions of quality --Chapter 3: Gurus of TQM --Chapter 4: Kaizen: Concepts and systems --Chapter 5: Good Housekeeping --Chapter 6: Phrases in TQM implementation --Chapter 7: TQM and planning tools --Chapter 8: Customer value strategy --Chapter 9: Quality standards.

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Holdings
Item type	Home library	Call number	Copy number	Status	Barcode
Bansalan Filipiniana1	UM Bansalan College LIC	BFil. 658.562 C146t 2016 (Browse shelf(Opens below))	c.1	Available	7040
Bansalan Filipiniana1	UM Bansalan College LIC	BFil. 658.562 C146t 2016 (Browse shelf(Opens below))	c.2	Available	7041
Bansalan Filipiniana1	UM Bansalan College LIC	BFil. 658.562 C146t 2016 (Browse shelf(Opens below))	c.3	Available	7042

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Includes bibliography.

Chapter I: Introduction to TQM --Chapter 2: Strategic dimensions of quality --Chapter 3: Gurus of TQM --Chapter 4: Kaizen: Concepts and systems --Chapter 5: Good Housekeeping --Chapter 6: Phrases in TQM implementation --Chapter 7: TQM and planning tools --Chapter 8: Customer value strategy --Chapter 9: Quality standards.

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