Matching supply with demand : An introduction to operations management / by Gerard Cachon

Includes glossary, references and indices.

Contents: Introduction--The Process view of the organization--Understanding the supply process: evaluating process capacity--Estimating and reducing labor costs--Batching and other flow interruptions: Set-up times and the economic order quantity model--The link between operations and finance--Quality and statistical process control--Lean operations and the Toyota production system--Variability on process performance: Waiting time problems--The impact of variability on process performance: Throughput losses--Scheduling to prioritize demand--Project management--Forecasting--Betting on uncertain demand: The Newsvendor model--Assemble-to-order, make-to-order, and quick response with reactive capacity--Service levels and lead times in supply chains: the order-up-to inventory model--Risk-pooling strategies to reduce and hedge uncertainty--Revenue management with capacity controls--Supply chain coordination.