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Principles of total quality management / by Jhon Ven Saint L. Pasahol, Chandra R. Tingga and Shiela C. Castillo

By: Contributor(s): Material type: TextPublication details: Intramuros, Manila, Philippines : Mindshapers, Co., Inc., c2024Description: viii, 174 pages ; 25 centimetersContent type:
  • rdacontent
ISBN:
  • 978-971-9655-93-0
Subject(s): DDC classification:
  • BFil. 658.562 P260p
Contents:
1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Bansalan Filipiniana1 UM Bansalan College LIC BFil. 658.562 P260p 2024 (Browse shelf(Opens below)) c.1 Available 9561
Bansalan Filipiniana1 UM Bansalan College LIC BFil. 658.562 P260p 2024 (Browse shelf(Opens below)) c.2 Available 9562

1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.

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