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Principles of total quality management / by Jhon Ven Saint L. Pasahol, Chandra R. Tingga and Shiela C. Castillo
Material type:
TextPublication details: Intramuros, Manila, Philippines : Mindshapers, Co., Inc., c2024Description: viii, 174 pages ; 25 centimetersContent type: - rdacontent
- 978-971-9655-93-0
- BFil. 658.562 P260p
Contents:
1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bansalan Filipiniana1 | UM Bansalan College LIC | BFil. 658.562 P260p 2024 (Browse shelf(Opens below)) | c.1 | Available | 9561 | |||||||||||||
| Bansalan Filipiniana1 | UM Bansalan College LIC | BFil. 658.562 P260p 2024 (Browse shelf(Opens below)) | c.2 | Available | 9562 |
1. Total Quality Management.-- 2. Gurus of Quality Management.-- 3. Concept of Quality Management.-- 4. Leaders in Total Quality Management.-- 5. Customer Satisfaction.-- 6. Service Quality.-- 7. Customer Retention.-- 8. Employee Involvement.-- 9. Process Improvement.-- 10. Benchmarking.-- 11. Environmental Management Systems.-- 12. Quality Function Deployment.-- Case Studies.
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