Service operations management/ by Roger W. Schmenner

By:

Schmenner, Roger W

Material type: Text

TextPublication details: --New Jersey: Prentice Hall, Inc. c1995.Description: xiv, 406p.: ill. 23.5cmISBN:

0 02 406811 X

DDC classification:

BCir. 658 Sch44s

Contents:

Contents -- the nature of services -- supporting the service encounter --flows, bottlenecks, and balance --bottlenecks in space and time: layouts and variability --making quality happen -- making quality happen -- service standards, plans, schedules, and controls -- matching demand and supply -- managing inventories: time-independent systems -- issues in logistics, location, and franchising.

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Holdings
Item type	Home library	Call number	Status	Date due	Barcode
Bansalan Circulation1	UM Bansalan College LIC	BCir. 658 Sch44s 1995 (Browse shelf(Opens below))	Available		4704

Includes index

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